Privacy Policy

We comply with applicable Canadian privacy laws including PIPEDA. This policy explains what we collect, why we collect it, and how you can exercise your rights. Last updated: .

Information We Collect

• Contact data (name, email, phone) when you submit forms.
• Booking preferences (address, time windows, service type).
• Usage data (pages visited, interactions) for analytics.

How We Use Information

• Provide cleaning services and customer support.
• Send confirmations and important updates.
• Improve site performance and security.

Lawful Basis

We process personal information based on consent, contractual necessity (to provide requested services), and legitimate interests such as improving quality, safety, and security. Where required, we obtain explicit consent prior to processing.

Cookies and Analytics

We use essential cookies to operate the site and optional analytics to understand usage patterns. You can manage non-essential cookies via the cookie banner at any time. Analytics data is aggregated and does not include directly identifying information.

Your Rights

You may request access, correction, or deletion of your personal data, and withdraw consent where applicable.

Data Retention

We retain data only as long as necessary for the purposes described or as required by law.

Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information.

Third-Party Processors

• Secure email and cloud providers for communication and storage.
• Payment processors for billing (tokenized, we do not store full card details).
• Analytics platforms to improve our website experience.

International Transfers

Where data is processed outside your province or outside Canada, we ensure appropriate safeguards such as contractual protections and recognized transfer mechanisms.

Children’s Privacy

Our services are not directed to children under 13. If you believe a child provided us personal information, contact us to request deletion.

Contact Us

Privacy Officer, EcoClean Pro — Email: [email protected] — Phone: +1-604-347-9281 — We respond within 30 days where feasible.