Terms of Service

Welcome to EcoClean Pro. By accessing or using our website and services, you agree to these Terms. Please read them carefully. If you do not agree, you must not use the site or book services.

Bookings

Bookings are subject to team availability. We may reschedule with notice in case of unforeseen circumstances.

• Online booking times are tentative until you receive an email or SMS confirmation.
• Service windows are estimates and may vary with traffic, weather, or prior job complexity.

Payments

Prices are shown in CAD and are subject to applicable provincial taxes.

• We accept major credit cards and Interac e-Transfer for select services.
• Invoices are due upon receipt unless otherwise specified in writing.

Cancellations

Free cancellation up to 24 hours before the appointment. Late cancellations may incur a fee.

• Same-day cancellations or no-shows may be charged up to 50% of the service value.
• Rescheduling within 24 hours is subject to crew availability.

User Responsibilities

• Provide safe access to the property during the scheduled time.
• Secure valuables and inform us of delicate or restricted areas.
• Ensure utilities (water, power) are available and functioning.

Supplies and Safety

We use professional, eco-friendly supplies. If you request specific products, you accept responsibility for outcomes related to those products.

Liability

We carry insurance appropriate for cleaning services. Report issues within 24 hours for prompt resolution.

To the fullest extent permitted by law, our total liability for any claim shall not exceed the amount you paid for the service giving rise to the claim.

Contact

For questions or concerns regarding these Terms, contact our support team at +1 (604) 392-8175 or [email protected].

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